75%
less manual effort
95%
fewer operational errors
55%
processes streamlined
Client snapshot
One of New York City’s largest and longest-operating yellow taxi fleets, this organization manages thousands of vehicles and drivers across the city, overseeing everything from medallion ownership and vehicle leasing to TLC/DMV compliance, insurance processing, and driver onboarding. For decades, spreadsheets and manual oversight kept operations running but as margins shrank under ride-hailing competition and regulators tightened compliance requirements.
The cracks in this approach became impossible to ignore. Manual workflows introduced errors, slowed cycle times, and left documentation gaps that threatened audit readiness.
The fleet partnered with ConceptVines to co-design a next-generation fleet management platform, purpose-built for automation and AI adoption. By embedding SpeedX orchestration, the system automated renewals, approvals, and compliance checks, cutting process steps by more than half. An enterprise knowledge graph unified vehicle, driver, lease, medallion, and compliance data into a single intelligence layer. Seamless integrations with QuickBooks, DocuSign, DMV, TLC, PVB, EZ Pass, and insurance providers eliminated silos. Using AI-augmented development, ConceptVines accelerated delivery with automated test cases, user story generation, and ER diagrams.
The outcome was transformative: a 95% reduction in operational errors, 75% less manual effort, and cycle times reduced from days to hours. Beyond efficiency, the platform delivered audit-ready compliance and created the foundation for AI-agent–driven fleet operations, positioning the company to compete and thrive in a rapidly digitizing mobility market.
The challenge
The fleet’s legacy technology stack was brittle, unsupported, and reliant on spreadsheets. Every workflow, from driver onboarding to medallion renewals, required human intervention, which introduced inefficiencies and risk. Compliance with TLC, DMV, and insurance regulations was fragmented, with documentation gaps threatening audit readiness. Without scalable technology, the organization faced mounting regulatory risk, high operating costs, and strategic vulnerability in a rapidly digitizing transportation market.
ConceptVines’ approach
ConceptVines re-engineered operations by co-designing a multi-tenant, modular, API-heavy platform designed for automation and future AI adoption with the client’s team:
Automated approvals, compliance checks, and notifications, reducing process steps by 55%.
Built for intelligent agents that can execute workflows, validate data, and orchestrate tasks, cutting human effort by 75%.
Structured to unify driver, lease, vehicle, medallion, and compliance data, creating a foundation for AI-driven reasoning.
Linked seamlessly with QuickBooks, DocuSign, DMV, TLC, PVB, EZ Pass, and insurance providers to eliminate silos.
Leveraged AI for user story generation, ER diagrams, and automated test cases, accelerating delivery and ensuring future readiness.
This redefined fleet management by digitizing and automating critical workflows:
Why ConceptVines
